Bambi
Check In Now

Terms & Conditions

Last updated: [DATE]

These Terms & Conditions (“Terms”) govern your use of bambi.com.my, operated by Havan Enterprise Sdn Bhd (1340422-M) (“Bambi,” “we,” “us”). By using our website or services, you agree to these Terms.

IF YOU ARE HAVING THOUGHTS OF SUICIDE OR SELF-HARM, OR ARE IN A MENTAL HEALTH CRISIS, DO NOT USE BAMBI’S WELLBEING CHECK OR AI VIRTUAL ASSISTANT FOR HELP. CALL 999 (MALAYSIA EMERGENCY SERVICES) IMMEDIATELY, OR CONTACT A CRISIS HOTLINE SUCH AS BEFRIENDERS KL (03-7627 2929). BAMBI’S QUIZ AND AI VIRTUAL ASSISTANT ARE NOT EQUIPPED FOR EMERGENCIES AND ARE NOT A SUBSTITUTE FOR EMERGENCY OR PROFESSIONAL CRISIS CARE.

1. Eligibility

You must be 18 years or older to use Bambi’s services. If you are under 18, you may only use this service with the involvement and consent of a parent or legal guardian.

2. Our Services

Bambi provides:

  • Self-assessment wellbeing checks (quizzes) that generate a personalised result
  • An AI Virtual Assistant that may call you (with your consent) to discuss your result
  • A directory of independent, LKM (Lembaga Kaunselor Malaysia)-registered counsellors
  • A booking request system connecting you with a counsellor of your choice

Bambi’s wellbeing checks are not a medical or psychiatric diagnosis. They are a self-reported screening tool intended to help you reflect on your wellbeing and decide whether to seek further support. They are not a substitute for professional medical, psychological, or psychiatric advice, diagnosis, or treatment.

If you are experiencing a mental health crisis, thoughts of self-harm, or need urgent help, please contact emergency services or a crisis helpline immediately — do not rely on Bambi’s quiz or AI Virtual Assistant for emergency support.

3. Counsellors Are Independent Practitioners

Counsellors listed on Bambi are independent, licensed professionals registered with LKM. Bambi facilitates the connection and booking process between you and a counsellor but is not itself providing counselling services and is not a party to the counselling relationship formed between you and your chosen counsellor.

4. Booking Process

Submitting a booking request through a counsellor’s profile is a request, not a confirmed appointment. Bambi will follow up to confirm the counsellor’s availability. A session is only confirmed once you receive explicit confirmation from Bambi.

5. Payments

  • Session fees are displayed upfront on each counsellor’s profile.
  • Payment may be made via Stripe (card) or bank transfer.
  • For bank transfer payments, your session/AI-caller-triggered actions tied to payment confirmation may require manual verification by our team before proceeding.
  • Refund and cancellation terms: [TO BE DEFINED]

6. AI Virtual Assistant

If you consent, our AI Virtual Assistant may call the phone number you provide to discuss your wellbeing check result. This is an automated system, not a licensed counsellor, and its conversation does not constitute counselling or medical advice. You may end the call or decline participation at any time.

7. Acceptable Use

When using Bambi’s services, you agree not to:

  • Provide false or misleading information, including someone else’s contact details without their consent
  • Use the service for any unlawful purpose
  • Attempt to access, scrape, or extract data from the platform beyond your own account/session
  • Harass, threaten, or abuse Bambi staff or counsellors

We reserve the right to suspend or terminate access for any violation of these Terms.

8. Limitation of Liability

To the fullest extent permitted by law, Bambi shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, including but not limited to the outcome of any counselling session, the accuracy of self-assessment results, or reliance on the AI Virtual Assistant’s conversation. Bambi’s total liability for any claim shall not exceed the amount you paid to Bambi in connection with the service giving rise to the claim.

This does not exclude liability that cannot be excluded under Malaysian law.

9. Privacy

Your use of Bambi is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with the Personal Data Protection Act 2010.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of Bambi after changes take effect means you accept the revised Terms.

11. Governing Law

These Terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

12. Contact Us

Email: hello@bambi.com.my

Phone: +6012-3688 970