Term of Service
Purpose & Counselling Service
Counselling helps individuals regain control of their lives by addressing emotional burdens and improving self-awareness, relationships, and well-being. The duration of counseling varies based on individual goals, expectations, and the complexity of issues. At Bambi, our licensed counselors work closely with clients to provide personalized support and facilitate personal growth and healing.
Benefits & Risks
Counseling offers numerous benefits, including improved mental health, better relationships, and reduced distress from conditions such as stress, anxiety, or depression. However, discussing sensitive topics may evoke uncomfortable emotions before progress is achieved. All sessions are conducted in a safe, judgment-free environment to support your healing.
Information About Confidentiality
Bambi has several services available to you. These services include online video counselling, phone call and text messaging counselling to adult, teens & children and couple. All interactions with Bambi, including the scheduling of your appointments, your attendance at appointments, the content of your sessions, your progress in counselling, and your records, are confidential.
Exceptions To Confidentiality
The Bambi staff works as a team in consultation with their manager and director. Your counsellor may consult with other counselling staff to provide the best possible care as well as for professional and training purposes. Should the counsellor needs to discuss your case, neither your name nor any identifying information will not be shared.
- Disclosure of information may be required in the following circumstances:
- Imminent risk of harm to you or others.
- Suspected abuse of a child or vulnerable individual.
- Court-ordered disclosure.
- Reports of sexual abuse by a regulated health professional.
- No identifying details will be shared without consent unless legally required.
Your Rights
As a client, you have the right to:
– Stop the counselling session any time when you feel uncomfortable or refuse a particular counselling technique. You are fully in-charged of the session
– Be referred to another counsellor or health professional, if needed
– Withdraw consent for the collection, use, or disclosure of your personal information, except where precluded by law, and access or obtain a copy of the information in your counselling records, subject to legal requirements
– Ask any questions about your counsellor’s approach, experiences, background and accreditations or any other topics that will impact your ability or choice to engage in counselling
Counsellor Rights
Under Lembaga Kaunselor code of ethics, all our Counsellors are liable to keep all discussions and case files strictly confidential with the exception of client disclosure of involvement in illegal activities or activities that are harmful to himself or others. In terms of what is considered illegal, all our counsellors practice adheres to the Civil Laws of Malaysia.
Online Video & Phone Call Counselling
All sessions will be conducted via Zoom. Do note that there are possibility that sessions may be interrupted with internet connections – and it is important that you are agreeing to the potential of technical issues. If a technical issue occurs, we will contact you as soon as we can, to either resume the session or reschedule the remaining portion of the session. If the Zoom Call links are not assessable after ten minutes of the scheduled time, you will be given a credit for a session and we will contact you at our earliest opportunity to reschedule.
Advantages of Online Counselling:
Accessible for Remote Areas
You might not have access to any other form of mental health treatment because of the limitation in your geographic area. Therefore, online therapy gives you the ability to receive immediate counselling session or treatment that you deserve.
Accessibility for People With Physical Limitations
Online therapy provides accessibility if you are disabled or housebound. If you are unable to leave your home for various reasons, such as physical or mental illness, online therapy can be a useful alternative to traditional psychotherapy settings.
Convenience and Comfort
Online therapy is convenient. Since you will be attending therapy sessions online in the comfort of your own home. If you are a busy person, you can schedule your therapy sessions for times that are most convenient for you.
Accessible Information, Education and Support
You might not feel comfortable talking to friends and family about your emotional struggles and so online therapy might feel necessary at certain times in your life. If you are seeking to become psychologically and emotionally stronger in any area of your life, online therapy can provide support.
Disadvantages of Online Counselling:
Crisis Management is Difficult
Since online therapy is distance therapy, it is difficult to respond quickly and effectively when a crisis happens. If you are experiencing suicidal thoughts, are having difficulty managing dysregulation from post-traumatic stress, are actively self-harming, or have suffered a recent personal tragedy, it can be difficult or even impossible for me to provide direct assistance.
Online Therapy Is Not Appropriate for People With Serious Psychiatric Illnesses
Online therapy can be useful for a variety of situations, but is often challenging when comes to more serious psychiatric illnesses that require close and direct treatment.
Concerns About Confidentiality, Privacy, and Unreliable Technology
Confidentiality is just as important in online therapy as it is in more traditional forms of therapy delivery. Since information is being transmitted online, privacy can be more of a concern. Technology glitches can occasionally make it difficult to access therapy sometimes.
Online Therapy Sometimes Lacks Intimacy and Information
In some cases, such as in phone therapy, I cannot see your facial expressions or body language. These visual signals can give me a clearer picture of your feelings, thoughts, moods, and behaviours. Some people prefer the level of intimacy that online therapy offers, and some people find that online therapy does not offer the intimacy that real-world interactions possess.
Fees
Fees for counseling services are listed on each counselor’s profile page. Payments are collected only after session confirmation. Refunds for cancellations made within the policy guidelines will be processed promptly.
Cancelation Policy
Cancellations made at least 3 days prior to the session will receive a full refund. Cancellations within 24 hours of confirmation or short-notice changes within 24 hours of the session will incur a full session fee. Missed sessions without notice will also be charged in full.