While Bambi focuses on workplace stress and professional challenges, our licensed counselors are also equipped to help with personal concerns such as relationships, family matters, anxiety, depression, panic attack and more. Whatever you’re going through, our counselors can provide the support you need.

Sessions will be conducted online using either Zoom or Google Hangout, based on your preference. The meeting link will be provided once your booking is confirmed, ensuring convenience and privacy.

To reschedule your session, simply contact Bambi Support at least 24 hours before the session is scheduled to start. We’ll assist you in arranging a new time that works for both you and the counselor. Please note, if you fail to notify us within 24 hours or make last-minute changes (less than 24 hours before the session), the session will be chargeable as per the original booking.

Yes, you can request a change without needing to cancel the session. Contact Bambi Support with the name of the counselor you’d like to switch to, and if their schedule aligns, the session will proceed with them. If there’s a price difference, you’ll either need to top up or the overpaid amount will be credited to your account for future bookings.

It depends on your needs and preferences. After the first session, your counselor can provide guidance on the recommended number of sessions based on your concerns and goals. However, the decision is entirely up to you, depending on your comfort level and financial situation. There is no fixed number of sessions—you can continue as long as you find the sessions beneficial.